Refund & Returns Policy
In case you are not satisfied with your product(s), or the product(s) is defective, within (15) days from the date you receive your order as the following.
- When returning an item, for customers within Bahrain, Euphoria will collect directly with free of cost.
- In case of International returns, the customer will bear the shipping cost.
- Product must be in its original packing accompanied with online printed receipt and all accessories and manuals.
- Products that are returned within 15 days as “dead on arrival” / ”not functioning” may be exchanged or refunded after technical inspection from our technicians or manufacturer’s technicians.
- Video games, software, computer games, computer software, (re)writable multimedia products are not allowed to exchange/return.
- Due to hygienic reasons Health products are not subject to any return, replacement or refund.
- Mobile phones, computers, gaming devices are not subject to any return, replacement or refund.
- Euphoria does not allow return and exchange of products which are damage as a result of misuse such as scratches or malfunction due to wrong voltage connection or missing parts of the product such as catalogues, accessories, etc… Euphoria has the right to determine such case.
- Gifts cards, free gifts and/or bundled items should be returned to complete the return or exchange transaction.
- You can return clothing and accessories up to 15 days after the delivery date.